Privacy Policy

Overview

M3 Monitor provides industrial motor monitoring and alerting services. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Contact information (name, email address, phone number) when you request information or enroll in alerts.
• Account and tenant information that your administrator provides to set up access to the M3 Monitor service.
• Operational telemetry from M3 devices (e.g., motor current, temperature, vibration) used to generate alerts and diagnostics.
• Website analytics (basic usage data) to improve our site and services.

How we use information

• Provide and operate the M3 Monitor service, including alert delivery (email/SMS) and system diagnostics.
• Respond to inquiries and support requests.
• Improve reliability, security, and product features.
• Comply with legal obligations and prevent fraud/abuse.

SMS messaging and phone numbers

If you opt in to receive SMS messages, we use your phone number to send service-related notifications (such as motor alarms, device status updates, and account/maintenance notices). Message frequency varies based on events and your configuration.

Opt-in data and consent will not be shared with third parties. We do not sell, rent, or share SMS opt-in data or phone numbers with third parties for marketing purposes.

• Reply STOP to opt out of SMS messages at any time.
• Reply HELP for help.
• Message and data rates may apply.

Sharing of information

We do not sell personal information. We do not sell, rent, or share SMS opt-in data or phone numbers with third parties for marketing purposes. We may share information with service providers that help us operate our platform (for example, email and SMS delivery providers) under appropriate contractual safeguards, solely to provide the M3 Monitor service.

Data retention

We retain information for as long as necessary to provide the service, meet legal requirements, resolve disputes, and enforce agreements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information.

Contact

Questions about this policy? Contact us at info@m3monitor.com.